Wednesday, November 3, 2010

This is an article written by Ilyce Glink on the CBSMoney web site.

The article is titled:

Loan Modification Hell: How To Find Your Mortgage Lender Or Bank CEO

If you are frustrated with customer 'no-service' you've been receiving from your mortgage lender, try going straight to the top with your complaint.
To get you started, here are the main “big box lender” CEOs and their company’s main offices. Also, all of the big box lenders are regulated by the Office of the Comptroller of the Currency (OCC). All of your letters should be copied to the OCC and sent by overnight mail or return receipt requested. Be sure to include copies of your documents and any other part of your paper trail. Be sure to include your loan number, name and complete contact information:


Office of the Comptroller of the Currency (For National Lenders)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 800-613-6743
Fax: 1-713-336-4301

Office Of Thrift Supervision

John E. Bowman, Acting Director
Anita C. Tyndall, Acting Ombudsman
1700 G Street, NW
Washington, DC 20552
Phone (202) 906-6000

Wells Fargo & Company

Mr. Richard M. Kovacevich, Chairman
Wells Fargo & Company
420 Montgomery Street
San Francisco, CA 94104
United States - Map
Phone: 866-249-3302
Fax: 651-450-4033
Web Site:

Also, send copies of the letter to:
Mr. Mark C. Oman, Sr. Exec. VP of Home & Consumer Fin.

J.P Morgan Chase

Jamie Dimon, CEO
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017
Phone: 212-270-6000
Fax: 212-270-1648
Web Site:

Bank of America

Brian Moynihan, CEO
Bank of America Corporation
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255
United States - Map
Phone: 704-386-5681
Fax: 704-386-6699
Web Site: Bank of


Vikram Pandit, CEO
William McNamee, President
Citigroup, Inc.
399 Park Avenue
New York, NY 10043
United States - Map
Phone: 212-559-1000
Fax: 212-793-3946
Web Site:

Ocwen Financial Group

William C. Erbey, Chairman and CEO
Ronald M. Faris, President
Ocwen Financial Group
1661 Worthington Road
Suite 100
West Palm Beach, FL 33409
United States - Map
Phone: 561-682-8000
Fax: 561-682-8177
Web Site:

As usual, for more information on any of the topics you read on my blog, visit my web site or call my office (404)424-4747.

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